Direct Response Fulfillment
Direct Response must be timely, accurate and professional. Today’s successful advertisers must reach out to consumers through multiple channels. Companies need a reliable partner to answer questions, make enhancement sales, fulfill orders and service requests.
Those important customer engagements may be via phone, chat, email or text response. GCS effectively integrates those channels to provide a single point of contact, delivering the consistent and positive message that gets results. GCS is a flexible partner with the technology, scale and personal communication skills to help you sell more products and grow your customer base. Making and receiving “The Right Call” is what GCS is built to do.
GCS understands how to:
- Answer every call quickly and professionally – GCS has the scale and capacity to quickly handle your customers. Our regionally located and bilingual centers increase conversions by providing a local flavor to each personal interaction.
- Staff to meet your promotional forecast – GCS has multiple centers, blended agent pools and flexible scheduling to provide your program with professional coverage and reduce costs.
- Improve conversion rates – Each agent is carefully selected and professionally groomed to increase sales by addressing the needs of the customer while leaving a favorable impression of your company and product with every contact.
- Maximizing campaign revenues – We can provide relevant and complimentary products to up-sell and cross-sell to your customers, increasing your sales and lowering your costs.
- Experienced Support – Our management team supports your business needs to make sure the resources and results of GCS are in strategic alignment with your objectives.
Turn to the fulfillment experts at GCS to ensure success with your next DRTV, radio, text or email offer.
Performance to Metrics– Acquisition is a core focus of GCS. We are flexible and scalable enough to provide ample capacity for your program and we have the skilled agents to sell new and existing customers.
- Low Call Wait Time
- Increase Revenue by Campaign
- Low Call Abandonment
- Increased Sales and UpSells
- Decreased cost with Blended Sales Pools
- Increased revenue and/or lower cost with Third Party Offers
- Directed Results
GCS has a track record of rewarding our clients with high energy programs yielding superior results. With over 25 years of Contact Center management experience, we deliver solid inbound and outbound, consumer friendly performance.
- English and Bilingual Spanish Languages
- PCI Compliant for Credit Card Purchases
- Hot Transfers of Leads
- Domestic and Off-Shore Centers
- Third Party Revenue Enhancement Offers
- Third Party Validation – Live and IVR
- Sales Recordings
- Script and Routing Optimization
- IVR/ASR Integration
- Scheduling and Call Backs
Customer Service – Our agents are highly skilled and backed by our experienced management team to deliver outstanding customer support that promotes a professional image for your company.
- Up-Sell and Cross-Sell
- Level One Technical Support
- Sales-After-Service Programs
- Lead Generation and Website Support
- B2C and B2B
- Lead Validation and Follow-Up
- Save Desk
Back Office Support – We offer a full range of technical and administrative services allowing you to lower costs, manage demand, and simplify your operation. We will work with you to integrate into your system or provide a turn key package.
Direct your next conversation to GCS and experience what a favorable response is like.