Banking for Success – Individual Customer Focus – 100,000 Times a Day

In the highly competitive banking climate, delivering top-notch  results is a challenge. Banking institutions need solid, experienced interaction center partners who can help them grow with:

• Genuine Customer Retention and Care
• Accurate Acquisitions and Activations
• Relevant Product Offerings
• Cost Effective BPO Services

GCS provides competent and professional contact center services throughout North America. In the U.S., our client list starts with 3 of the top 5 U.S. banks where we assist with both inbound and outbound programs. In addition, we provide services to 3 of the top 10 Canadian banks and have supported Spanish language bank customers from our bilingual centers. We are PCI compliant and have passed all of our bank, credit card and independent audits.

GCS works with you to strengthen the customer-bank relationship with outstanding customer support and competent sales of additional valued products. Our Call Blending capabilities provide a unique opportunity to maximize the client experience and minimize contact center cost. With over 25 years of customer management experience, we deliver solid voice and non-voice customer engagement results.

Customer Retention and Care

 Our agents answer customer questions, promote and explain products, cross-sell or warm transfer to expand business with existing clients. We can manage one or more portions of your contact center needs. Our domestic centers are an ideal way to demonstrate your commitment to a US presence.

Acquisition & Activation

We are experts at activating new accounts, credit cards and fulfilling other bank and non-bank offerings. Up-sells and cross-sells are a big part of increasing your depth of relationship and banking fees.  Our ability to reach out to customers or support other marketing initiatives is a specialty.

Fee Enhancement Products

We enroll thousands of bank customers a day for both insurance and non-insurance products.  With some clients we offer only their in-house or branded products. For others, we bring valued partner products. These fee enhancement products are ideal for growing revenue and increasing customer loyalty. We can manage the entire program or simply fulfill part of yours. Valued products include:

Back Office Outsourcing

GCS provides data entry and other services to reduce administration cost. Our staff is well educated, proficient, accurate and fast on the keyboard. Our off-shore centers provide a lower cost and the added benefit of completing dasks overnight so you are ready to go the next morning.

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