Meet the GCS senior management team.
Their breadth of experience in all areas contact center management creates success for our clients. Members of our team have led companies in the financial services, insurance, telecommunications and retail industries. Following are brief backgrounds on some key management team members:
Greg Alcorn
President and CEO
(Find Greg on LinkedIn)
Greg founded GCS in 2001. His vision was to create a direct marketing organization that would exceed client expectations while enriching the lives of associates and their communities. Today, Greg remains focused on building an organization that has, as its foundation, three strategic anchors:
- Delivering the most professional presentations in the contact center industry
- Providing an experienced, proactive client services team
- Supporting an accurate and responsive information technology team
A visionary and the consummate entrepreneur, Greg owned and operated several other high-performing businesses in the insurance and direct marketing industries prior to founding GCS. As the former President of one of the country’s largest teleservices companies, he was instrumental in establishing key client relationships that resulted in the growth of that organization from two to 2,000 associates over a 10 -year period.
Bryan Overcash
Chief Operating Officer
(Bryan on LinkedIn)
Bryan is responsible for all marketing, financial and administrative activities of the company. Prior to joining GCS, he was vice president of finance for one of the country’s largest teleservices outsourcing firms. A certified public accountant with experience as the CFO of service, technology and manufacturing companies, Bryan brings both a breadth of experience across multiple industries and a depth of understanding of the outsourced teleservices industry to GCS.
Frank Camp
Sr. Vice President
Frank is responsible for overseeing all the company’s client services activities, including client application development and scheduling. He brings more than 20 years of teleservices experience to GCS. Prior to joining GCS, Frank held VP of client services positions in two of the nation’s largest customer care and teleservices agencies.
Roger Akers
Vice President, Operations and President, GCS International
(Roger on LinkedIn)
As VP of Operations, Roger oversees the daily operations, administration and development of the company’s domestic and international operations. In addition, he serves as President of GCSi, our international operations.
With more than 25 years of management experience and 15 years in the contact services industry, he has an extensive background in all phases of operations, including a successful assignment as Chief Operating Officer for a multinational teleservices company. He has also served as Executive Vice President and Senior Vice President of Operations for two of the nation’s largest teleservices agencies.
Mark Petty
Vice President, Finance
(Mark on LinkedIn)
Mark is responsible for oversight of all of the company’s financial reporting and accounting activities. In addition he manages the Insurance Licensing Department and the appointments and licenses for all GCS insurance agents.
Mark is a certified public accountant, licensed insurance agent and has a background in public and private accounting. He received a bachelor’s degree in accounting from Bob Jones University and an MBA from Florida Southern College.
George Simons
Vice President, Marketing
(George on LinkedIn)
George is responsible for overseeing all the company and client marketing activities. He brings more than 25 years of marketing and sales experience to GCS. His background includes multiple direct marketing methods from direct mail to internet channels, as well as branding, advertising and managing of the customer service experience. He brings all these tools together to craft programs that meet the needs of the clients and their customers.
Bucky Cline
Vice President, Organizational Development
(Bucky on LinkedIn)
Bucky is responsible for all of the organizational development and human resources activities of GCS. He brings more than 30 years of experience in human resources to the company and has worked extensively in recruiting, team building, labor relations and compensation.
Bob Dunmire
Vice President, Technology Services
(Bob on LinkedIn)
Bob is responsible for overseeing all application development and information technology activities of the company. He brings more than 15 years of teleservices experience to GCS. Prior to joining GCS, Bob led the Internet card marketing division of one of the world’s top-five financial institutions. He also has deep experience in the teleservices industry, having served in operations and human resources capacities for one of the nation’s largest teleservices agencies.
Henry Leszczynski
Vice President, New Business Development
(Henry on LinkedIn)
Henry’s industry knowledge and experience is a perfect match to our existing sales team. He has previously worked with another major teleservices provider and also helped manage a contact center that had sales, underwriting and customer service groups on location. Henry’s goal is to assist in the growth of GCS via the development of new client relationships and expanding services that we can provide within those relationships.
Jack Whitt
Regional Director
Jack is responsible for all operational activities of the Northern Region. He brings more than 15 years experience in the industry where he has worked in nearly every position within the contact centers, as well as client services and process development capacities. Before joining GCS, Jack was an insurance agent for one of the nation’s largest and most respected insurance companies, where he focused his sales efforts on life, health, and disability insurance.
Bob Lynch
Board of Director
(Bob on LinkedIn)
Bob has been with GCS since the beginning. He provides oversight and guidance, helps establish policies and objectives and researches communities for potential center locations. Bob brings a wealth of knowledge and experience to the GCS management team.
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