A Brief History of GCS

On July 30th, 2001, GCS legally organized. It would be December before making calls, but things were beginning to move. The intent was to start in Mt. Hope, WV and allow additional sites to spiral out from there. GCS chose the Beckley, WV area because of the chance to build a great management team from the talented labor pool. Many people on the newly formed management team at GCS knew each other from an earlier involvement with SOMAR (SOuthern MARketing) a similarly styled contact company run by Greg Alcorn, founder of GCS.

SOMAR had a strong employee management base in Beckley, so when GCS wanted to find the right group to lead the way, it knew where to go.

During GCS’ launch, the company put associates from Summersville, WV, through insurance school to become agents. Meanwhile, it was decided to place the operational headquarters in Mt. Hope, WV. Because of that decision, a dedicated group of individuals commuted daily from Summersville to the Mt. Hope facility. The company promised them it would expand it’s next location to Summersville. GCS made good on its word.

As GCS began, figuratively and literally, building its foundation, the demand from clients for more services drove the need to open additional centers in new locations. Many of the communities where our sites are located were chosen because they had great labor markets and lots of community support. When clients requested more insurance options, GCS expanded. When clients wanted to serve bilingual customers, GCS responded by opening several bilingual sites.  When clients asked for lower-cost, off-shore options for voice and non-voice services, GCS formed GCS International, giving them a professional presence in the Philippines.

The corporate office even did some moving. It relocated in 2009 from a renovated manufacturing office on W. Innes Street, into a unique building in historic downtown Salisbury.

Location selection is a big part of our success. We consider many factors to determine the location, size and duration of a center, especially the needs of our clients.

Locations where GCS has grown…

  • Oak Hill, WV – December 10, 2001
  • Mt. Hope, WV – March 4, 2002
  • Summersville, WV – November 21, 2002
  • NRV (Pulaski, VA) – January 6, 2004
  • Huntington, WV - January 17, 2005
  • Saltville – VA – February 9, 2005
  • Ft. Lauderdale, FL – January 22, 2006
  • Coastal Bend (Kingsville, Texas) July 17, 2006
  • Odessa, TX – August 13, 2006
  • Wheeling, WV - October 13, 2006
  • Lancaster, OH - April 4, 2007
  • Yuma, AZ-September 27, 2007
  • Pittsfield, ME - March 17, 2008
  • Eastwood (Eastwood City, Philippines) April 1, 2008

Click here for more information on Our Current Centers.