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“I just wanted to take this opportunity to congratulate you on your first month of providing exceptional customer service to our customers. There is clearly a difference in the atmosphere and all seem happy to be here. Our customers are expressing their gratitude and appreciation for the improved service they are receiving.”
- Customer Experience Manager
“I am overwhelmed with how quickly you have acclimated yourselves to this new environment. The improvement in the daily service levels and customer service being provided is a testimony to your commitment to excellence. “
– Vendor Manager
“Just wanted to take a minute to say thanks for helping us out with the DR Plan and execution thereof. We were in a very difficult situation given the direct hit from Hurricane Sandy. You guys were a great partner to have on this. Thanks for getting it done!”
– Call Center Operations Manager
“Thank you so much for sending this document. As I’ve always said GCS is a true partner. We are currently in the process of trying to replace revenue or reduce expenses. As such, the timeliness of this communication is impeccable. I have had an opportunity to look through this proposal and I think it is VERY reasonable.”
– VP of Call Center Vendor Management
“GCS has delivered excellent results for our outbound calling programs. The representatives and agents are focused on providing the best call experience and take pride in representing the companies GCS serves. The IT team has been responsive in delivery of program requirements including reports and data that are correct and delivered on-time. Our account services person is terrific, providing quality feedback, and making sure that all aspects of the program being executed at the highest level.”
– Principal Partner for Client B2C and B2B Products
“GCS has been a long term strategic marketing partner for over 6 years. We receive high quality sale results, with strong retention rates with every program we have brought to them. From top to bottom, [they] understand what it takes to run successful, profitable programs.”
– Client Marketing Team
As we wrap up our implementation with your teams, we’d like to take a moment to thank you and the teams for making this such a success! Through the hard work and dedication of [the Center Manager] and the IT guys we were able to overcome connectivity and technological issues quickly, thus allowing us to hit the aggressive goal of implementing 5 processes in 3 weeks. [The Supervisor] is a true talent and has the patience of saint!
- VP Operations
I wanted to thank you for working on the [Prospect’s] technical review and recognize the efforts you and your team have spent on security, compliance and documentation over the past couple of years. [The client’s auditor] thanked us for such a quick turn around on their information requests and he was pleasantly surprised with how comprehensive our documentation was. He said it was rare to interact with a team that was as buttoned up from the beginning. That is a credit to you and your team!
– Call Center Broker
“I’ve learned how to pay attention to detail, how to have conversations. I’ve learned how to be a professional and what it means to have a good work ethic. I’ve learned how to effectively communicate with others…It’s not what you say, it’s how you say it. I’ve learned how to be a businesswoman and not just an associate. And I’ve taken everything I’ve learned working here and used it in my personal life.“
- GCS Center Supervisor
“Listening to customers helps build on your relationship with them…very much.”
- GCS Customer Service agent on the coaching he receives with GCS
“We chose to work with GCS because we know they are committed to quality while remaining focused on the sales objectives.”
– VP Insurance Company
“GCS was able to provide timely and critical feedback that allowed the client to zero in on the most effective insert and message. This information allowed them to increase sales and save money, as well as improve campaigns for their other clients. By using the collected marketing data to tweak the offer, they were able to obtain conversion rates in the 20-30% range.”
- VP of Marketing Firm
“The GCS IT team has been responsive in delivery of program requirements including reports and data that are correct and delivered on-time. Our account services person is terrific, providing quality feedback, and making sure all aspects of the program being executed at the highest level.”
- Bank VP of Customer Relations on GCS
Because of the nature of fully underwritten term insurance, it is often a harder product to sell. The GCS CRM system worked well for the case management of the campaign and the client was pleased with the conversion rate. GCS’ flexibility and agent availability allows the client to run campaigns like this more cost effectively.”
– VP Affiliate Insurance Product Sales
We were able to meet our goals because of commitment of people like you. Thank you so much!
- Customer Exp. Coordinator, Government Contractor
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