GCS Agents

FOR IMMEDIATE RELEASE Contact: George Simons Tel: 704-647-9621 x6027 Email: George.simons@gcsagents.com Outsourcing Veteran Named VP for NC Company David “Doc” Stephens of Hilltop Lakes, TX, has been named vice president of sales at Global Contact Services (GCS), a US-based provider of outsourced business services including integrated customer service, tech support and other back office services. [...]

By Linda Bailey of the Salisbury Post (see original posting here)  GCS, a Salisbury-based contact services company headed by Greg Alcorn, is in good health as it celebrates its 10th year in business. The company had its best financial years in 2009 and 2010, Alcorn says, by playing offense. “We did not hunker down,” he [...]

GCS is proud to announce that Tiffani Cornett has been promoted to Northern Regional Workforce Manager. Tiffani previously held the position of Dialer Analyst. She started as a Supervisor with GCS in December 2001. She also has experience as a Production Manager. “Tiffany’s experience in Operations and with our Systems will be a huge asset [...]

GCS (Global Contact Services), an integrated provider of customer acquisition, retention and care solutions, has named a new site manager at its Huntington, WV center. Megan Loyd of Winfield will manage day-to-day activities, including center operations, meeting client objectives and exceeding customer satisfaction levels. In previous positions for the past 12 years, she has worked [...]

GCS (Global Contact Services), an integrated provider of customer acquisition, retention and care solutions, has named a manager at its Mt. Hope facility, according to Greg Alcorn, CEO. Mike Dorado of Beckley, recently promoted to manager, is responsible for day-to-day operations at the facility, including staff development, customer service, and facility maintenance. He has been [...]

Global Contact Services (GCS), a leading provider of integrated customer care solutions and business process outsourcing (BPO), has named a new site manager at its Ft. Lauderdale, FL, facility. Ana Miranda of Coral Springs will manage and direct center operations, implement and review policies and procedures, and develop and monitor quotas for sales volume and [...]

Global Contact Services (GCS), a leading provider of integrated customer care solutions and business process outsourcing (BPO) for the insurance, banking, financial, telecom, energy and political industries, has named a new site manager for its Saltville facility. Billy Buchanan of Abingdon, a four-year employee, is now responsible for the performance of the night shift at [...]

Global Contact Services (GCS) has announced the opening of 30 full-time positions at its Pulaski-based contact center. The positions are available on both shifts at the contact center, which is located at 58 N. Washington Ave. in Pulaski. Teamwork runs deep at the Pulaski New River Valley call center, company officials say, and not only [...]

CRM-Xchange Webinar Focuses on VoIP Implementations and Remote Call Centers Global Contact Services (GCS) co-hosted a Webinar today with its technology partner, SER Solutions, Inc. The webinar, presented by CRM-Xchange, addressed issues encountered by those looking to reduce costs by connecting remote locations via voice over IP.  Issues of voice quality, bandwidth requirements, management communication [...]

Pittsfield cooperation has new Business Process Outsourcing (BPO) facility up and running in record time. Ribbon cutting on April 17 to celebrate the first month of operations. After Governor Baldacci announced in January that Global Contact Services intended to establish their latest facility in Pittsfield, it only took a mere thirty-nine days for the customer [...]