GCS Agents

Siemens is a German multinational conglomerate company headquartered in Munich, Germany. It is the largest Europe-based electronics and electrical engineering company. Siemens is an integrated technology company with activities in the fields of industry, energy and healthcare. It is organised into six main divisions: Industry, Energy, Healthcare, Equity Investments, Siemens IT Solutions and Services and [...]

Cisco Systems, Inc. is an American multinational corporation headquartered in San Jose, California, United States, that designs, manufactures, and sells networking equipment. Cisco has more than 60,000 employees and annual revenue of US$ 43.0 billion as of 2011. Cisco’s strategy is based on catching market transitions—the market transitions that affect our customers. With the proliferation [...]

inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure [...]

ZONE and ANPI own and operate a state-of-the-art Network Operations Center (NOC) based in Frisco, Texas. This facility is equipped with the latest in network monitoring, trend analysis, troubleshooting and fraud detection/prevention equipment. The Frisco facility also houses a full network laboratory that contains duplicates of all deployed network equipment, as well as all of [...]

Lumos Networks is a fiber-based service provider in the Mid-Atlantic region. We provide leading-edge data, broadband, voice and IP services over an expanding fiber optic network. We follow a strategy of being first to our regional markets with technology and services first introduced in metropolitan areas by national service providers. Lumos Networks delivers communications services with [...]

Award winning AireSpring is one of the fastest growing telecommunications carriers in the USA, with over 4 billion call records processed every year. AireSpring is a privately held, diversified, debt free, and full service communications company which offers a broad range of innovative services at competitive prices. AireSpring offers next-generation integrated, SIP/VoIP, voice, data, and [...]

The Call Recording Center is the source for all of your call center technology information and solutions. Our team provides technology solutions designed for call recording, quality monitoring software, and call center reporting for businesses both large and small. CRC’s goal is to provide the most comprehensive online resource for call recording and call center [...]

NEM is a national, non-profit trade association representing wholesale and retail marketers of natural gas, electricity, as well as energy and financial related products, services, information and advanced technologies throughout the United States, Canada and the European Union. NEM’s membership includes independent power producers, advanced metering, demand and load management firms, billing, back office, customer [...]

Founded in 1875, the American Bankers Association (ABA) represents banks of all sizes and charters and is the voice for the nation’s $13 trillion banking industry and its 2 million employees. ABA marshals the talent, energy and perspectives of its members to bring about positive change. Through an effective collaboration between ABA members and staff, we combine [...]

A Short Guide to GCS’s PCI Compliance What is PCI Compliance? As hackers and thieves get smarter, protecting cardholder information is more impoartant than ever.  In response to the need for security education, direction and guidlines, the five major credit card brands (MasterCard, VISA, AMEX, DiscoverCard & JCB International) began working in 2006 to creat [...]