GCS broke records with political work in the last month before the election. Our associates called over 50,000 hours during the month of October. Total, we performed over 63,000 hours of political work between October 1st and Election Day. GCS even partnered with other centers to provide thousands of additional hours to help our clients. [...]
After the Votes Have Been Counted What happens now? Campaigns are over. Elections have been completed. To say this season was busy would be an understatement. We performed so well for our clients that we earned some post-election survey work. GCS has spent many months participating in the 2012 election season and since it has come [...]
What a week! The superstorm, Sandy, has left damage and destruction that will take a long time for recovery. The amount of repair is staggering and in some cases, recovery will be more like replacement. Some homes and commercial buildings will not be rebuilt. With so much advanced notice, media and government announcements made preparation [...]
Many companies have disaster recovery plans in place. They know what to do when bad weather, natural disasters or other unforeseen events occur. At GCS, we take it a step further. We believe in disaster preparedness. This week, our West Virginia sites felt the wrath of Sandy, not by hurricane winds and flooding but by [...]
The Political Season is Heating Up! Live agent contact is more personal and engaging than robo calls.
Every American can probably tell it’s getting closer and closer to election time. At GCS, we’ve seen the political spectrum gain more and more momentum in 2012 and our political programs are starting to really generate some energy as November looms. “We’ve seen a wide variety of programs; everything from traditional polling programs to advocacy [...]
Our definition of compliance is doing the same thing over and over again and expecting the SAME result. It’s a play on the insanity definition popularized by fitness promoters and certainly helps send the message of consistency in following client requirements. Recently, we had a surprise audit from a client requesting a random sample of [...]
As we all are seeing every day, the way in which we communicate with each other is changing dramatically. I can now communicate with someone through five different technologies and never actually speak “live” with any of them. Communicating through multiple channels with the people in your life – especially your customers – can be [...]