FOR IMMEDIATE RELEASE
Contact: George Simons
Tel: 704-647-9621 x6027
Outsourcing Veteran Named VP for NC Company
David “Doc” Stephens of Hilltop Lakes, TX, has been named vice president of sales at Global Contact Services (GCS), a US-based provider of outsourced business services including integrated customer service, tech support and other back office services. Stephens will develop new client relationships and bring GCS support to new clients and markets.
Stephens brings with him to GCS over 15 years of outsourcing experience, working with many Fortune 2000 companies whose operations span three different continents. He has been responsible for securing large BPO and CRM clients in the technology, financial services, health care and telecommunications industries. His experience from placing many types of programs in facilities around the world brings a wealth of knowledge and ideas that will benefit GCS customers.
“David ‘Doc’ Stephens is a multi-dimensional contributor for GCS,” states GCS president and CEO Greg Alcorn. “His career track and experience is a perfect fit with nearly all aspects of our business. Most importantly, Doc has an enormous network of industry professionals who can capitalize on the services GCS provides. He can introduce them to the benefits of working with GCS and help them to leverage our business model for their gain.”
In addition to the industries cited above, GCS is also an outsource provider for the insurance, banking, energy, government and political sectors. Its primary focus is on integrated customer interaction solutions to help clients’ monetize their customer base while minimizing customer frustration, selling stress and people conflict.
For more than 10 years, GCS’ primary areas of service include customer acquisition and sales, customer service and back office administrative services. GCS offers clients a multi-channel approach to reaching and servicing customers, including mobile, text, chat, email, direct mail and voice services.
Headquartered just outside of Charlotte, North Carolina, GCS staffs more than 1,000 workstations in seven locations in the US and the Philippines. Employees participate in more than 2 million customer dialogues per month on behalf of our clients. To learn more about Global Contact Services, please visit the website: www.gcsagents.com or contact George Simons at (704) 647-9621 x1.
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