Well, I’m behind on getting the daily news up, so this one will contain a little more content!
1. Customers object because they want to address a valid point and they expect it to be dealt with in a courteous and helpful manner. Address their objections completely before continuing your presentation. Expect objections to be raised. If you do, then they will not come as a surprise and you will be prepared to handle them.
2. The most effective way to handle an objection from a customer is to lure them in. Listen to your customers. They will give you clues in their objection. Then, answer with an effective, appropriate response.
3. Another good way to handle an objection is by understanding the customer. Showing empathy or understanding for your customer usually comes from transitions where we state “I understand your concern,” or “I can see why you feel that way.” We can also show understanding by re-stating the customer’s concern. In the above example we re-stated why the customer objected before we gave our response to show that we understand the objection but we can still provide a better service for the customer.
4. Make sure your response to the customer is relevant to their objection. If they state they don’t even use 100 minutes on their phone, offering 100 free minutes will not be any help to your call. Target your response to their objection.
Fun, Easy Ways to Save Money
- Make your own coffee and your own lunch.
- If you need a fancy coffee, order one straight up with a shot of vanilla syrup instead of a vanilla latte and save a bundle.
- If you’re eating out at lunch, buy a pre-priced sandwich instead of loading up at the deli bar, where the food is weighed and often much more expensive. Or opt for a $2 bagel with cream cheese or a spread for lunch instead of a $7 sandwich. Usually restaurants offer specials– order from that menu!
- Meet a friend for coffee or brunch instead of dinner. It’s much cheaper.
- Make a large meal on Sunday and refrigerate/freeze most of it to re-heat during the week.
- If you and your friend or significant other want to try out a new restaurant, try ordering a couple of appetizers, instead of a full-on meal. You can split them and it will save you in the end. If you love the place, save up for an extra special dinner.
- If you want to have a party, organize a group of friends and have a potluck, where everyone contributes. You can either all bring a dish or donate $5 to get some pizzas. Either way, it’s saving one person from dishing out all the dough.
- If you want to enjoy a movie night, go to the Redbox, or any other movie provider you can find. The theater is fun but it can get really expensive-fast. Instead, rent a DVD and go to the store to get those $1 box of movie theater candies and make a night of it.
- Don’t forget about museums! Most of them are free and offer a unique cultural experience. If you’re looking for something different to do, check it out!
How to Feel Full with Less Food
You can change how much you eat by switching up some of your habits. Try these next time to see if they make a difference in how much goes from the plate to your mouth:
- Switch hands. If you’re a righty, put the fork in your left hand and vice versa. You have to focus more on your hand-eye coordination, which can keep you from overeating.
- Stab your food. Americans typically scoop up food because of the shape of forks and spoons. British people tend to keep their forks turned upside down to stab their food to pick it up. Try it next time. Another utensil trick is to pick a smaller one to use, such as a teaspoon instead of a tablespoon or a small fork.
- Take one bite at a time. Take a bite of food and then put your fork down for a few seconds. Don’t let yourself go for another bite until you have chewed thoroughly and your mouth is completely empty.
- Institute an intermission. Take a sip of water, stretch your legs or tell a story. Taking a break can slow down your eating habits.
- Pace yourself. Ever notice that you’re always the first one finished? That means you’re chowing too fast. Slow down and take cues from others at the table.
- Try chopsticks. It’s almost the same concept as switching hands because it makes you concentrate more on how you eat versus what you eat.
- Don’t multitask. Did you know that eating in front of the tv can make you consume 14% more food than normal? Don’t eat while doing other things like work, surfing the net or watching tv.
Men’s Health Magazine shares the best snack to help lose that gut.
“Individuals who routinely incorporate nuts into their diet tend to be at a lower risk for abdominal obesity,” says a study in the Journal of the American College of Nutrition.
The study claims that people who ate at least one quarter of an ounce of tree nuts a day had a lesser chance of developing heart disease and type-2 diabetes.
Which ones do you choose? Walnuts, almonds and pistachios.
- Keeps Cake Fresh – Store cakes with half an apple and it will keep it moist.
- Roasting The Perfect Chicken – Stuff a Whole Chicken with an apple to keep it moist while cooking (discard apple afterwards).
- Loosen Up That Brown Sugar – Simply place an apple wedge in a bag of hardened brown sugar and tightly seal the bag, wait a day or two, and it will be soft again.
- Ripen Tomatoes – Place un-ripened tomatoes with an apple in a paper bag for a couple of days. Too much salt? – If your soup or stew is too salty simply add some apple wedges for 10 minutes. The apple will soak up excess salt.
(For other awesome household tips, go to http://www.budgetsavvydiva.com/)
Yahoo! Blogger Sarah B. Weir shares with us the most germ-laden places in the office:
Ahh, wouldn’t a nice, hot cup of coffee taste good right now? Maybe not. NBC reports that coffee pot handles have been shown to harbor more bacteria than a toilet seat. The same goes for other break room hot spots: faucets, sinks, and refrigerator handles.
Another germ factory is the meeting room, according to howstuffworks.com. Unlike the bathroom, which is scrubbed with disinfectants regularly, it rarely gets cleaned and lots of people eat, shake hands, and share phones within its confines.
Don’t think you can hide out in your cubicle. The entire desk area is a breeding ground of viruses and bacteria which can cause colds and flu as well as protozoa and fungi. The germiest spots are the telephone, computer keyboard, and computer mouse. In fact, a Wall Street Journal report reveals that your desk area may be 400 times more germy than the proverbial toilet seat.
If you eat at your computer, you will also be feeding the mold and yeast farm that is growing in all the crumb-filled nooks and crannies in your personal work area. Probably, you don’t wipe down your desk very often (ever). Estimates put it at 100 times germier than the average kitchen table.
If all this makes you want to cut work and skeedadle to the nearest big box store to buy an industrial sized carton of latex gloves and a dozen surgical masks, just be careful on your way out. The Journal points out that germs congregate at the point of most contact so beware of elevator buttons and escalator rails.
While certain areas do harbor a greater concentration of germs, there is no way to avoid contact since they spread over all surface areas including your skin. The most effective way to keep from getting sick is to practice good personal hygiene. Proper hand washing-as often as 10 times a day-helps keep you and others safe.
Be sure you always wash your hands if you’re touching community property.
Eat This, Not That
- At McDonald’s, eat an Egg McMuffin, not a McSkillet Burrito with Sausage, to save 310 calories!
- Eye-level shelves are premium supermarket real estate. Find better deals (and healthier foods) on top and bottom shelves!
- KFC DRUMSTICKS: Grilled = 80 calories; Original Recipe = 120; Extra Crispy = 150; Hot & Spicy = 160!
Words this Week
April 23, 1564: Birth and death of William Shakespeare celebrated. Historians believe Shakespeare was born on this day in 1564, the same day he died in 1616.
April 24, 1800 : Library of Congress established. President John Adams approves legislation to appropriate $5,000 to purchase “such books as may be necessary for the use of Congress,” thus establishing the Library of Congress.
April 25, 1947 : Truman dedicates White House bowling alley. President Harry S. Truman officially opens the first White House bowling alley on this day in 1947.
April 26, 1986 : Nuclear explosion at Chernobyl. On this day in 1986, the world’s worst nuclear accident to date occurs at the Chernobyl nuclear plant near Kiev Ukraine.[/fourcol_one_last]
Jokes this Week
“The poor polar bear,” remarked the woman standing next to us.
Her husband’s slightly different reaction: “The poor guy wearing the glove.”
“Your pancakes are smaller than my mom’s,” she told him.
He replied, “That’s because of the exchange rate.”
“Remember, Ben,” he told him, “everyone on this team has an important role. There is no I in team.”
“True,” said the boy. “But there is a Ben in bench.”
Did You Know?
- Only 30% of every dollar spent in America goes towards reading materials.
- After World War II, Denmark turned down an offer of $100,000,000 from the United States to buy Greenland!
- Everyone has a unique smell. Identical twins smell so alike that most times, only trained dogs can tell the difference.
- 18% of an Americans income is spent on transportation.
- Marilyn Monroe was late to her gig serenading the president. She was introduced as ‘the late Marilyn Monroe.’ She died 3 months later.
- There are more head and spinal injuries from cheerleading than all other high school and college sports combined.
- Humans are more likely to be killed by a vending machine, than they are by a shark.
- In the 1920′s popcorn was banned from movie theaters because it was too noisy.