Always stay in-tune with your customer. You can tell a lot about the way the call is going based on their responses. Don’t let your mind wander. Stay in the conversation and focus on what’s being said.
How to Handle Interruptions at Work
Laura Romano from the Yahoo! Contributor Network outlines a few ways to deal with distractions during the workday:
- Learn to say “no.” This can be hard for some people. You don’t want to sound rude or disrespectful but sometimes, you just can’t talk. Apologize and tell them you’ll catch up as soon as you can.
- Have set times to talk. If someone really needs to speak with you, tell them when your break time is and that they can come find you then.
- Block out distractions. Make yourself unavailable. Send messages to your voicemail and don’t answer an email right away if it isn’t urgent.
- Focus on the most important task at-hand.
- Take it to another area. If someone really needs to speak with you or you have to take a personal call, go to another place to do it. You don’t want to distract others, as well.
- Use the door. If you have a door to your office, shut it if you have to be loud. If you don’t but need to be left alone, put a tone on your cube that says “Please Do Not Disturb Me Right Now.” We’ll get the hint.
Diet Myths Debunked
- Frozen fruits and vegetables are less nutritious than fresh ones: Frozen veggies and fruit are usually picked ripe and immediately flash frozen, so they retain most of their nutrients.
- The cholesterol in eggs is bad for you: This is only true if you have heart disease, diabetes or high LDL. If this is the case, you should limit yourself to two eggs per week; however, you can have as many egg whites as you like!
- Skipping breakfast can help you lose weight: Skipping any meal will make you gain weight!
- Your genes determine your metabolism and body weight: Only 25 percent of your body weight is determined by your genes — the rest is the result of your behavior.
- Early morning is the best time to exercise: The best time to exercise is any time you can do it!
(information from Good Housekeeping)