GCS provides contact center expertise and services.

If you are looking for a contact solution,

call us at 704.647.9621

We are glad to discuss options with you.

Email Us

What We Do for Contact Centers and BPO

Business Drivers

  • Meet Call Center SLAs
  • Reduce Agent Turnover
  • Redesign/Build Contact Center
  • Reduce Data and Regulation Risk
  • Increase First Call Resolution (FCR)
  • Expand Customer Experience
  • Subcontract Back Office Processes
  • Improve Customer Service Processes
  • Reduce Customer Service Costs
  • Toxic Call Center Culture
  • Prepare for Call Center Disaster
  • Contact Center Makeover
  • Back Office Location Consolidation
  • Contact Center Scalability
  • Protect Brand Identity

Solutions

  • Outsourcing
  • Managed Services
  • Consulting
  • Compliance and Audit Services
  • Provide Management Training
  • Multi-Channel Implementation
  • Build Operate Transfer Options
  • Vendor Management
  • Human Capital Management
  • Contact Center Interventions
  • Disaster Preparedness Plans
  • Technology Services
  • Cost Containment Modeling
  • Spike and Seasonal Management
  • Social Media Moderation