GCS knows how to use inbound care, outbound acquisition and blended environments to delight your customers.
GCS delivers value for our customers through exceptional sales results and retention rates. By tailoring our business to meet the needs of our clients, we provide a much-needed...
Experience Means Superior Results
Global Contact Services (GCS) is a leading provider of integrated customer care solutions for major corporations throughout the United States.
Our wealth of experience, technology and high-quality results provide our clients with meaningful, relevant and measurable customer interactions.
Outbound Teleservices- Let GCS assist to increase the number of customers, grow wallet share and demonstrate a real return on investment from every customer interaction.
Customer Care- Our friendly and knowledgeable Customer Management Representatives provide meaningful service to delight your customer and build consumer loyalty - all while saving you money.
BPO Services- Our talented staff can provide voice and non-voice back office support, technical services and contact center management support for both domestic and off-shore needs.
The GCS client services team offers experience unmatched in the contact center industry. We understand your daily point of contact must be a true business professional who thinks strategically and acts tactically. Our client services team is comprised of associates who have demonstrated success by working with clients and delivering results for many years.
Contact Us for more information about how GCS can help you and your organization succeed!
Recent News
Global Contact Services Earns Self-Regulatory Certification
SALISBURY, NC (February 23, 2010) – Global Contact Services (GCS) has earned certification as a Self Regulatory Organization (SRO). The certification process is conducted by the American Teleservices Organization (ATA). It requires all policies and procedures of a teleservices company must comply with federal and state telemarketing statues and regulations, along with consumer protection rules. To achieve this level of compliance, every department at GCS must document that the requirements are being followed.
GCS is one of only five companies to earn the certification.
